Policies: Shipping and Returns
Shipping: Determining Billed Cost
When you place your order, no shipping charges are pre-billed. Once your order has been processed and packed, and your shipment has been measured, weighed, and is ready to ship, then shipping, handling and insurance costs will be calculated, and added to your order via the e-commerce software powering this website.
Please note, we only ship via USPS or FedEx (unless shipments are large enough to require truck freight). If your item has to be be drop-shipped from the manufacturer, the manufacturer will determine which shipping provider is used.
Shipping: Signature Requirement
All packages shipped require signature confirmation, unless you request otherwise by email to our shipping department (use our contact form).
Shipping: Shipments Within The United States
We offer FedEx Ground/Home and USPS Priority Mail shipping on most items to residential and business addresses within the continental United States. Expedited FedEx shipping is available for an extra charge.
After the order is completely processed, most shipments from our warehouse take one to six business days to arrive at locations within the continental United States. The following map depicts estimated FedEx Ground/Home shipping times from our South Carolina warehouse:
Our shipping rates are based on the item being shipping, destination, class, weight and size. International shipments are subject to further verification or rejection. This process may take up to 30 days depending on the final destination of the shipment. After you place your order, we will send your via an invoice via email giving you the lowest priced shipping options available.
When we ship to your physical address, quotes can be done DDP or non-DDP quoted. DDP means that all freight, pickup fees, duties, taxes, fuel, surcharges, custom clearances, insurance, handling, added value tax, and delivery fees are pre paid before it leaves the United States.
When we ship to a seaport or airport, all quotes are quoted non-DDP. The standard quote covers freight, fuel, and insurance only. You are responsible for pickup fees, duties, taxes, surcharges, custom clearances, handling and added value tax before it leaves the receiving seaport or airport.
Shipping: Heavy / Large Freight
We also ship large items, such as crate engine, engine blocks, large sheet metal and other freight shipments to pretty much any location in the world. After you place your order, we will send your via an invoice via email giving you the lowest priced shipping options available.
Our shipping rates are based on the item being shipping, destination, class, weight and size. We use carriers such as FedEx Freight, UPS Freight, and/or 3rd party drop shipping methods, depending on destination and price.
Shipping: Additional Information
We insure all items that are being shipped. Extra insurance can be purchased for an additional fee. If you decide not to purchase the extra insurance, you may be responsible for part of any loss or damages.
If you receive a damaged item, DO NOT REFUSE OR SHIP IT BACK. Make sure that the delivery company notes problem on the receipt. Then call Bouchillon Performance Engineering at 843.744.6559. We can start a claim with the carrier on the damaged or missing item(s). If you refuse or send back the damaged or incomplete order, the carrier may not honor the claim, and you may be fully responsible for any loss or damages.
Some parts we sell, such as haz-mat and cleaning chemicals, can't be shipped outside the continental United States.
Shipping quotes are only good for 10 days from the date you receive the quote from Bouchillon Performance Engineering.
No returns on Non-Stock, Special Order, or Custom Made Items
All returns must have a prior Authorization Number before Items will be accepted for return. Authorization Numbers may be obtained only from 843-744-6539, Monday Thru Friday 8:30 AM to 5:00 PM (Eastern US time).
All freight/handling/insurance must be prepaid.
All Authorized Returns are subject to a 10% Restocking and Handling Fee 30 days from Shipping Day for our Warehouse. All Returns after 30 days but before 60days are subject to a 25% Restocking and Handling Fee. Dates are effective from Shipping Day when package leaves our Warehouse till Receiving Day when package is received at our Warehouse.
Return Authorization Numbers must be exhibited on the outside of the box. Any Package received without number exhibited Plainly on the outside of package, the package will be refused and returned to sender.
Bouchillon Performance will not be responsible for any freight, insurance, or handling charges. Any return received damaged, will returned Freight Collect. All items must be in original packaging, if boxed, box must be in good shape. No Returns on any item that was Blister Paced and has been opened
Any item installed or attempted to be installed are non-returnable.
NO RETURNS, WHATSOEVER AFTER 60DAYS.
All credits will be issued through Bankcard, Check or Credit to Account. No COD's to our Warehouse will be accepted
All merchandise is thoroughly packed and inspected before leaving our Warehouse. Any damage claims should be made against the carrier as follows.
Concealed damage or loss does not become apparent until the merchandise has been packed.
The contents may be damaged in transit due to rough handling, even though he package has no visible damage. Make verbal and written request for inspection by carrier's agent, immediately and the file a claim with carrier.
Visible Loss or Damage means any external evidence of loss or damage, which must be noted on freight bill or delivery receipt and signed by carrier's agent. Failure to accurately describe external damage or loss may result in the carrier refusing to honor the damage claim.
SAVE THE CARTON AND WRAPPING for the claim inspector. Do not return merchandise to US! File your claim with the carrier.
Even through there is not warranty expressed or implied on performance parts, any item found to be defective, please contact us at 843-744-6559 or 843-744-6539 for return authorization number. Any item return with out authorization number clearly displayed on outside or shipping box will be refused and returned to sender. All items must be shipped freight/handling/insurance paid.
If you have any questions or concern, please use our contact form.